FAQ

01. What are the Expected Processing Timelines?

For products listed on our website, we normally dispatch within 3-4 days. Shipping further takes a few days depending on the pincode. In case of an urgent requirement contact us on [email protected] or +91 98181 02005.

02. What about International Shipping?

The shipping rates on the website are only for standard domestic shipping. We ship worldwide. The shipping fee & timelines depends on the pincode and products. So please get in touch with us for any international shipping requests. Charges pertaining to foreign duties & taxes to be borne by the client.

03. Do you cater to bulk gifting requirements?

Voila! You have come to the right place. ConsciousCo is a bespoke gift concierge and we are here to give shape to any of your discerning gifting requirements. Not only can we customise products and packaging, we can also manage the deliveries for you. Please get in touch with our client delight team for bulk gifting requests.

04. If I have an issue with my product, what should I do?

Client delight is our top priority. In case you have any issues, please highlight the same to us within 7 calendar days of receiving the shipment. We will do our best to address your concerns. Please note, that for customised products we will not be able to accept returns unless there is a manufacturing defect.

05. What is the return policy?

We are sorry to know that you wish to return the product. For any returns, please get in touch within 7 calendar days of receiving the shipment. The product should not be damaged or used and the original packing should be intact. We will issue a credit note which you may utilize for future purchases. We do not offer cash refunds. If you are not satisfied with the resolution provided, please email us on [email protected]

06. I bought Copper/ Brass products and they seem to be developing dark spots. What can I do to address the concern?

You can visit this link for a detailed guide to clean and maintain your copper/brassware.
https://www.architecturaldigest.com/story/how-to-clean-copper-pots-and-pans for a detailed guide to clean and maintain copper/brassware.

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